Effective Date: September 23, 2025
This Privacy Policy explains how Seraj Rugs (“we”, “our”, “us”) collects, uses, and protects your personal data. By accessing or using our services, including visiting serajrugs.com, you agree to the terms of this policy.
1. Information We Collect
A. Personal Information You Provide
We collect information that you voluntarily provide to us, such as:
- Name
- Email address
- Phone number
- Company name (if applicable)
- Shipping and billing address
- Payment details (processed via PayPal only)
- Any inquiries or communications sent to us
B. Information Automatically Collected
When you use our site, we may automatically collect:
- IP address
- Device and browser information
- Browsing behavior on our site
- Cookies and usage data
2. What Categories of Personal Information Do We Collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Real name, alias, postal address, phone number, email, IP address | Yes |
| B. Protected characteristics | Gender, date of birth | No |
| C. Commercial information | Purchase history, transaction details | Yes |
| D. Biometric information | Fingerprints, voiceprints | No |
| F. Geolocation data | Approximate location from IP | No |
| G. Sensory data | Audio or visual recordings (e.g., customer service calls) | No |
| I. Education information | School records, transcripts | No |
| J. Inferences | Preferences derived from interactions | No |
| K. Sensitive personal info | Health, biometrics, etc. | No |
3. Legal Basis for Processing
We rely on the following legal bases:
- Your consent
- Contractual obligations
- Legal compliance
- Our legitimate business interests
You can withdraw your consent at any time.
4. How We Use Your Data
We use your data to:
- Process and fulfill orders
- Respond to customer inquiries
- Deliver services and content
- Improve our offerings and website
- Detect fraud or abuse
- Comply with legal obligations
5. Payment Processing
We use PayPal to securely process payments. We do not store full credit/debit card numbers on our servers.
🛡️ PayPal Privacy Policy: https://www.paypal.com/myaccount/privacy/privacyhub
6. Sharing Your Information
We only share your data when necessary:
- With trusted service providers under strict confidentiality
- With legal or government authorities as required
- During a merger or acquisition process (with notice)
We do not sell or trade your data.
7. Cookies and Tracking
Cookies help us:
- Understand how you use our site
- Offer better features and navigation
- Deliver relevant content and ads (if enabled)
You can disable cookies in your browser settings.
8. Data Transfers
We operate primarily in India, but some third-party service providers may process data internationally. We ensure all data is protected regardless of location.
9. Data Retention
We keep your information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and financial obligations
- Maintain our records and resolve disputes
Generally, we retain user data for up to 12 months from your last interaction.
10. Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age. If we become aware that data has been collected from a child, we will delete it promptly.
11. Your Privacy Rights
Depending on your region (e.g., US, EU, UK, Canada, India), your rights may include:
- Request access to your personal data
- Correct or delete your information
- Restrict or object to processing
- Withdraw consent
- Lodge a complaint with your data authority
To make a request, contact us at contact@serajrugs.com.
12. Do-Not-Track Signals
We currently do not respond to “Do-Not-Track” browser signals due to the lack of an industry-standard protocol.
13. Policy Updates
We may revise this policy from time to time. The revised version will be indicated by an updated “Last Updated” date and will be effective immediately upon being published on this page.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, you may contact us at:
Seraj Rugs
H. No. 148, Ward No. 6
Jalalpur, Bhadohi, Uttar Pradesh 221401
📧 contact@serajrugs.com
📞 +91 8384012977