Last updated: 23 September, 2025

Welcome to Seraj Rugs. By accessing or using our website (https://serajrugs.com), you agree to the following terms and conditions. Please read them carefully.

1. Company Information

Business Name: Seraj Rugs
Owner: Saud Ali Shah
Legal Structure: Sole Proprietorship
Business Address:
H. No. 148, Ward No. 6, Jalalpur, Bhadohi
Bhadohi, Uttar Pradesh 221401, India
Email: contact@serajrugs.com
Phone: +91 8384012977

2. Scope of Services

Seraj Rugs offers the design, manufacturing, and supply of custom handmade rugs, primarily for B2B clients including brands, interior designers, hospitality projects, and wholesalers.

3. Intellectual Property

All content on this website (including text, photos, videos, and product designs) is the property of Seraj Rugs unless otherwise stated. Unauthorized use, reproduction, or distribution is strictly prohibited.

4. Orders and Custom Work

  • All rugs are made to order unless specified otherwise.
  • Custom designs require written approval via email or agreed specification documents.
  • Production timelines vary based on complexity and size but are always communicated in advance.
  • Changes to an order post-confirmation may affect pricing or lead time.

5. Pricing & Payment

  • All prices are in USD or INR unless stated otherwise.
  • A minimum deposit (typically 50%) is required to begin production.
  • Full payment is required before shipment unless otherwise agreed.
  • Prices do not include shipping, duties, or local taxes unless specified.

6. Shipping & Delivery

  • We ship worldwide using reliable logistics partners.
  • Estimated delivery times are provided upon order but may vary due to external factors.
  • Seraj Rugs is not liable for delays caused by customs, strikes, or natural events.

7. Returns & Claims

  • Due to the custom nature of our products, returns are generally not accepted.
  • In case of damage during transit, you must notify us within 3 days of delivery with photo evidence.
  • Quality complaints will be handled case-by-case and must be supported by clear documentation.

8. Ethical Commitment

Seraj Rugs is committed to fair trade, ethical labor, and sustainable practices. We do not engage in child labor or unethical sourcing. Certifications can be provided on request.

9. Data Protection

All personal information is handled in accordance with our Privacy Policy and applicable data protection regulations, including GDPR for EU clients.

10. Limitation of Liability

Seraj Rugs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products.

11. Governing Law

These terms are governed by and construed in accordance with the laws of India. Disputes shall be resolved under the jurisdiction of Bhadohi, Uttar Pradesh.

Thank you for working with Seraj Rugs – Where trust, tradition, and quality come together.